Inclusion and Trust in the Financial System

A financial system is only as effective as it is reliable and inclusive – trust is crucial to growth, stability and functionality. People and businesses need to feel confident that their transactions are secure; that their accounts won’t be compromised; and that their money is safe. This trust in turn helps to drive forward adoption and use of formal financial services, accelerating inclusion. With the recent turmoil in the financial sector, as well as accelerated digitization over recent years, the issue of trust has renewed relevance. It is essential that financial systems prove their dependability within and across borders, especially to those accustomed to relying on informal mechanisms outside of mainstream banking.